Posts

Feedback

Feedback from Employees: 3 Simple Questions to Ask

Reading Time: 3 minutes

The first thing I do in any almost any new client engagement is survey their clients and employees. It’s critical to getting the information I need to get the results the client wants. It immediately tells me if the client is living their brand promise, if there are customer service issues that need to be […]

business-conversations-listening

In Praise of More Meetings

Reading Time: 3 minutes

What’s needed are more meetings. Everyone in any kind of growing company should be in some kind of five to 15-minute focused, purposeful meeting on a regular basis. Yes, I know everyone is busy, and we’ve learned to hate meetings. But not the kind of short and focused meetings I’m talking about. Even if it’s […]

priorities

Business Priorities: Do Less, Not More

Reading Time: 4 minutes

“Less is more,” the architect Ludwig Mies van der Rohe liked to say. Can that be true in business? When we focus on fewer business priorities, do we get more of the right stuff done? And does it mean more success, more business growth, not less? I recently read an interesting Harvard Business Review post […]

BusinessMenListening

Feedback: 4 Tips to Turn Criticisms into Collaborations

Reading Time: 4 minutes

Constructive Criticism for Business Leaders Constructive criticism focuses on what people have done and can do, rather than targeting their character or personality. If people believe their failures result from personal, unchangeable deficits, they lose hope and stop trying. Let them know that setbacks and mistakes result from circumstances they can change. It’s not easy […]

Email-etiquette

Email Etiquette: Do We Need a Few Rules?

Reading Time: 3 minutes

Email Etiquette: 5 Tips To Stop Email Overload Information overload is an understatement. I hear complaints every day from clients: people are drowning in email. I’m wondering if there’s any sort of email etiquette for offices to follow. I read somewhere a statistic that the average 17th century Frenchman had as much information stored in […]