Scheduled to go into effect, January 1, 2020, the California Consumer Privacy Act (CCPA) promises to be the most robust consumer data protection law the United States has ever seen. This far-reaching, groundbreaking legislation has the potential to affect nearly every for-profit business, regardless of where they are located. CCPA: What you need to know […]
Today’s buyers are inundated with digital content. They’ve become extremely selective about what they consume and, as a result, competition for attention is at an all-time high. But with so much content being created, how can you ensure that your brand doesn’t get lost in all the digital noise? The answer? Use personalization and smart […]
Today’s buyers are in control and are more empowered than ever before. Traditional purchasing and customer loyalty have changed dramatically and it is up to you to evolve your marketing, sales and customer service around this new way of buying. Inbound is a business philosophy that is centered around helping people, sharing your knowledge, and […]
In our data-fueled world, we’re seeing a record-breaking number of breaches. Take, for example, Facebook’s 2018 breach of 50 million accounts. In 2019, the social media company made the news again, when 540 million user records were exposed on Amazon cloud servers. Unfortunately, data exploitation is not isolated to specific industries. For example, hackers gained […]
If you’re like most sales reps, you will spend a huge chunk of your time on your phone trying to develop new business. And, like most sales reps, you may make the same mistake over and over again… cold calling. The days of call, click, repeat are over. Who wants to snuggle with a cold […]
The Ashburn HubSpot User Group hosted Sam Hirold, Principal Channel Consultant at HubSpot to discuss the latest trends in marketing, sales, and service, and how to stay ahead of the game in today’s highly competitive market. Below are some key takeaways Sam shared on how to retain (or gain) your company’s competitive advantage. It’s not […]
Have you ever called a bank, insurance company or phone company, and spent needless time looping through automated phone systems, never talking to an actual person? Or, wasting time talking to someone who can’t actually fix your problem and then it takes days to escalate your issue and get a resolution? Customer service matters.
Customization is trending right now in marketing, and it’s not just for B2C. B2B marketers, too, are tossing out “one-size-fits-all” marketing approaches in favor of something a little more personal. One approach that takes the target into consideration, rather than applying the same strategies for every lead, is account-based marketing (ABM). Let’s look at what it is […]
Customer service management isn’t just about fixing something for a client when things go wrong. Customer service management is about everything your client encounters, from beginning—when they are just a lead—to end. Basically that means that when your customers first start paying attention to you, your customer service journey starts. And the more attention you […]
Once you launch a small business, you may quickly become complacent about generating new business as you deal with the day-to-day responsibilities you’re faced with on top of client work. And then one day, you look up from your work and realize you really want (or need) to get serious about growing your company. But […]
