Do you know where your online readers are in your typical customers’ buying journey? Inbound or content marketing on a business blog or website works to attract potential customers but it depends on how well you connect to customers at the right time with the right words that inspire action. Just as it’s important to […]
In reflecting about our Dogfish Head Brewery tour, I was impressed with everything about the company, down to the creative use of fonts on the utility cupboards. To me, it embodies the essence of small business strategy, marketing, branding, and customer experiences. They live their strategic story. It’s not just the beer they produce. It’s […]
I think everything we do in business needs to have a strategy behind it. I notice sometimes people struggle with the difference between strategy and tactic. “Our strategy is to build up an email list through social media and webinars, then drive people to our webpages for web sales.” Those are all tactics, not strategies. […]
