Tag Archive for: Customer

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Customer Service Matters: Tips From The Best Customer Service Companies Today (Infographic)

Customer Service Matters: Tips From The Best Customer Service Companies Today (Infographic)

, by Kristy McNett, Managing Owner

Have you ever called a bank, insurance company or phone company, and spent needless time looping through automated phone systems, never talking to an actual person? Or, wasting time talking to someone who can’t actually fix your problem and then it takes days to escalate your issue and get a resolution?  Customer service matters.

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How Social Media Drives Customer-Led Innovation

, by Kristy McNett, Managing Owner

Customer service management isn’t just about fixing something for a client when things go wrong. Customer service management is about everything your client encounters, from beginning—when they are just a lead—to end. Basically that means that when your customers first start paying attention to you, your customer service journey starts. And the more attention you […]

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