Posts

Customer Service Matters: Tips From The Best Customer Service Companies Today (Infographic)

Customer Service Matters: Tips From The Best Customer Service Companies Today (Infographic)

Reading Time: 2 minutes

Have you ever called a bank, insurance company or phone company, and spent needless time looping through automated phone systems, never talking to an actual person? Or, wasting time talking to someone who can’t actually fix your problem and then it takes days to escalate your issue and get a resolution?  Customer service matters.

Everything You Need to Know About Customer Experience Management

Reading Time: 1 minute

Customer service management isn’t just about fixing something for a client when things go wrong. Customer service management is about everything your client encounters, from beginning—when they are just a lead—to end. Basically that means that when your customers first start paying attention to you, your customer service journey starts. And the more attention you […]

Buyer-Personas

Buyer Personas – How to Develop for Better Marketing

Reading Time: 6 minutes

Understanding who your customers are and what motivates them to buy means better marketing and more sales. It may seem silly, but actually outlining a sketch of who your ideal customer is can be beneficial in this situation. To learn more of what a buyer persona is check out this Wikipedia definition. Here are some suggestions for […]