Ariad Partners Customer Alignment Assessment

The following questions are designed as a self-assessment to help you determine the “elevation” to which your brand has reached in customer focus. This assessment explores the four dimensions of customer service as relates to your brand: Responsiveness, Assurance, Tangibles and Empathy (RATE)

  • MM slash DD slash YYYY

We highly recommend that several key players in the company complete this assessment. We will analyze and compare the results and help you determine where the gaps are in perception and practice, and why those gaps exists.